Thinking about using a music track or adding b-roll to the video? No problem. A project coordinator guides you through those options after the base production has been reserved.
This is our Clarity Document - It helps ensure that everyone is on the same page before money changes hands, and lessens the potential for surprises down the road. If you have questions or need clarification about any of the points below, please don’t hesitate to contact us.
We’ll start off with steps of a typical project:
1) You - Contact us and discuss whether we're a good fit.
2) You - Reserve a shoot with initial balance due; a $2,000 deposit holds your shooting date.
3) We - Coordinate details and travel dates.
4) We - Shoot in the studio on your reserved date and time.
5) Sunpop - Edits the raw footage into a rough cut.
6) You- Confirm that the rough cut is an accurate and authentic representation.
7) Sunpop - Polishes the confirmed rough cut into a finished Video InSite.
8) Sunpop - Delivers the polished Video InSite files and completed invoice with remaining amount due.
Project Invoicing and Payments:
A $2,000 deposit is due upon reservation of a shooting date. This deposit counts towards the normal $3,850 cost of a single Online Video inSite. At your request, optional add-ons (such as including additional people or B-roll footage) may increase the total project cost.
Once your project is wrapped with final approval of the video(s), the invoice for the remaining amount due will be sent. Once payment is received, we send you the finished video files. This effectively brings an end to your project. If you have additional needs (new video file compressions, graphic updates, etc) sometime in the future, there will be costs associated with those needs.
Costs, Rates, and Fees:
Occasionally companies need to update their email addresses, phone numbers, or even logos that appear in their Sunpop video. When a project wraps, we provide you with the media elements to make these adjustments on your own. If you don’t have access to the necessary software, or the ability to produce the changes, we can perform graphic changes such as this for $120 an hour. After visually confirming that the adjustments are correct, we then send you updated video files.
Deposit Refunds/Project Rescheduling and Cancellations:
If you need to reschedule your shooting date, we can make scheduling adjustments if given at least 7 days notice prior to your reserved shooting date. At that time, we can look at re-scheduling options. If you run into unexpected travel/flight complications, we do our best to be flexible and work through it on an individual basis.
If you need to cancel a project, the initial deposit is 100% refundable up until 3 months before your original reserved date. 50% of the initial deposit is refundable up until 2 months before your original reserved date. If less than 2 months remain before the reserved shooting date, none of the initial deposit is refundable. But again, rescheduling is an option.
Project timelines and Lagging Fees:
The specific date and time of the rough cut delivery deadline is communicated with your project coordinator.
Once you receive a rough cut, you have 48 hours to get back to us with a confirmation/feedback of the rough cut message. If you don’t get back with us within that time window, a lagging fee of 15% of the project total will be added to the final invoice.
These monetary incentives are in place to ensure that you receive your video in a timely fashion, and that we aren’t backlogged with unfinished projects.
Rough Cut Confirmation:
Please don’t present Rough Cuts on your Website. Rough Cuts are not finished, and are pulling from a private server that was not designed for large volume public access.
Our Signature:
We take pride in our work! A small, discreet “SunPop Studios” logo fades into the lower corner of the screen during the final 3 seconds of video. It’s semi-transparent and grayed out so as not to distract from your content.
This subtle signature is the only visible “credit” after your video, in addition to a Creative Commons License that prevents malicious editing of your footage.
Video File Delivery:
The finished video files are shipped to you on a data dvd. That data DVD contains a wide variety of file types, sizes and qualities (.mov .wmv .flv .mpeg4) If you have a specific video type/size in mind, we can tailor the file specs for you. Also, we can FTP files directly to you if a digital transfer is preferable.
Deliverables and Raw:
You are paying Sunpop Studios for the finished video(s), not the raw footage. While some studios pass on the raw footage to customers after a project is wrapped, we aren’t able to do that, as it reveals too much of our proprietary process.
Video Hosting and Suggested Video Placement:
We suggest that the video be no larger than 320 X 240, placed in a static block that is defaulted to NOT autoplay, and not taking placement priority over the brand or product/service. A Flash Player format is recommended, with an optional downloadable Quicktime file. The video should also be placed on the page that most directly relates to the visitor’s experience and needs, or as a static element in the Masthead or Side Bar.
Non-Disclosure Agreement:
By ordering this video service, the Client, YOU (hereinafter “Receiver”), is entering into a Non-Disclosure Agreement with Sunpop Studios - offices at 1760 FM 967, Buda, TX 78610 (hereinafter "Discloser").
WHEREAS Discloser possesses certain ideas and information relating to Production and Processes that are confidential and proprietary to Discloser (hereinafter "Confidential Information"); and
WHEREAS the Recipient is willing to receive disclosure of the Confidential Information pursuant to the terms of this Agreement for the purpose of possible collaboration and contracting of services.
NOW THEREFORE, in consideration for the mutual undertakings of the Discloser and the Recipient under this Agreement, the parties agree as follows:
Disclosure. Discloser agrees to disclose, and Receiver agrees to receive the Confidential Information.
Confidentiality.
2.1 No Use. Recipient agrees not to use the Confidential Information in any way, or to manufacture or test any product embodying Confidential Information, except for the purpose set forth above.
2.2 No Disclosure. Recipient agrees to use its best efforts to prevent and protect the Confidential Information, or any part thereof, from disclosure to any person.
2.3 Protection of Secrecy. Recipient agrees to take all steps reasonably necessary to protect the secrecy of the Confidential Information, and to prevent the Confidential Information from falling into the public domain or into the possession of unauthorized persons, including already existing fiduciary relationship, such as employers.
Limits on Confidential Information. Confidential Information shall not be deemed proprietary and the Recipient shall have no obligation with respect to such information where the information:
(a) was known to Recipient prior to receiving any of the Confidential Information from Discloser;
(b) has become publicly known through no wrongful act of Recipient;
(c) was received by Recipient without breach of this Agreement from a third party without restriction as to the use and disclosure of the information;
(d) was independently developed by Recipient without use of the Confidential Information; or
(e) was ordered to be publicly released by the requirement of a government agency.
Ownership of Confidential Information. Recipient agrees that all Confidential Information shall remain the property of Discloser, and that Discloser may use such Confidential Information for any purpose without obligation to Recipient. Nothing contained herein shall be construed as granting or implying any transfer of rights to Recipient in the Confidential Information, or any patents or other intellectual property protecting or relating to the Confidential Information.
Term and Termination. The obligations of this Agreement shall be continuing until the Confidential Information disclosed to Recipient is no longer confidential.
Survival of Rights and Obligations. This Agreement shall be binding upon, inure to the benefit of, and be enforceable by (a) Discloser, its successors, and assigns; and (b) Recipient, its successors and assigns.
Copyrights and Usage:
SunPop retains the copyright and the usage of all raw video stock.
